Shipping policy

Every Atelier Petit order is prepared with care and dispatched as promptly as possible, so the piece you have chosen reaches your wardrobe in good condition. The information below explains how we handle your shipment, the timelines you can expect, and how to reach us if anything along the way isn't quite right.

We currently ship to addresses within the United States only.

How We Ship

Every order is sent on a tracked express service. The timelines below reflect typical processing and delivery, and we share them up front so there are no surprises after you order.

Estimated Timelines

Order cut off time: 2:00 PM EST (Monday to Friday) orders placed after this time are processed the next day.

Order handling time: 1 to 2 business days (Monday through Friday, excluding US public holidays)

Transit time: 6 to 8 business days after the parcel has been handed to the carrier

Delivery time: 7 to 10 business days (1 to 2 days handling plus 6 to 8 days delivery)

Shipping Cost

Shipping is free on every order, with no minimum spend. Any applicable state and local sales taxes are calculated and shown at checkout, so the full amount payable is visible before you place your order.

Every parcel is dispatched with a tracking number. The link to follow your shipment is sent to the email address on your order once it leaves our facility.

Where We Ship

Atelier Petit currently delivers exclusively to addresses within the United States, including all fifty states. We are not able to ship to international destinations, APO/FPO military addresses, or US territories at this time.

Following Your Parcel

The moment your order is handed to the carrier, an email arrives with a tracking number and a link to watch its journey through to your door. Tracking can take 1 to 2 business days to begin updating after dispatch, which is normal.

When Things Don't Go to Plan

The majority of shipments arrive comfortably within the windows above. On occasion, delays can occur due to:

Disruption to the carrier's own network
Weather events affecting transit routes
Heightened parcel volumes during peak retail periods
Other events outside of our reasonable control

Where we become aware of a meaningful delay affecting your specific shipment, we will reach out with an update as quickly as possible.

Address Errors and Failed Deliveries

We rely on the details you enter at checkout, so please double-check them before confirming. If a parcel is returned to us because the address was incomplete, incorrect, or otherwise undeliverable, a member of our team will contact you to arrange re-dispatch.

Missing or Misdelivered Parcels

If tracking shows your parcel as "Delivered" but you cannot locate it, we suggest the following before contacting us:

Check with anyone else in the household who may have brought it inside.
Speak to neighbours, building staff, or property managers in case it was accepted on your behalf.
Contact the carrier directly using the details on their tracking page.

If the parcel still cannot be found, email support@atelierpetit.com with your order number and we will investigate alongside you.

Returns and Refunds

Information on returning an Atelier Petit purchase is set out in full in our Return & Refund Policy, which we encourage you to read before placing your order.