Privacy policy

This Privacy Policy sets out what data Atelier Petit ("the company," "we," or "us") obtains from you, what we do with it, and the safeguards we have in place, in connection with your use of atelierpetit.com ("the Site"). It applies to customers within the United States, the only market we currently ship to.

1. What Information We Gather

Information you give us directly. When you place an order, sign up for our newsletter, or open a customer account, you may provide your full name, shipping and billing addresses, email address, phone number, payment details, and the specifics of your order.

Information we collect automatically. As you move around the Site, certain technical details are logged in the background: the IP address assigned to your device, the browser and operating system you use, the pages you visit, the routes you take through the Site, and the dates and times of those visits.

Cookies and similar technologies. Small text files are placed on your device to support functions such as remembering your basket contents, measuring how the Site performs, and serving advertisements likely to be of interest to you. These are described in full in our Cookies Policy.

2. Why We Hold This Information

Processing your orders and arranging delivery, including with our overseas fulfilment partner
Responding to your enquiries, return requests, and customer service messages
Tailoring the shopping experience and refining product recommendations
Detecting and preventing fraudulent activity on the Site
Meeting obligations placed on us by tax, consumer protection, and other applicable laws

3. Who We Share Your Information With

Atelier Petit does not sell your personal data.

We do share certain information with specific third-party partners who carry out essential functions on our behalf, including:

Payment processors, who handle the secure capture of your payment details and the transfer of funds
Fulfilment, couriers, and logistics partners, including our international fulfilment centre, who require your shipping details to prepare and deliver your parcel
Analytics and advertising providers, including Google and Meta, who help us understand how the Site is used and reach relevant audiences

Each partner is bound by contract to use the information only for the purpose we engage them for, and to handle it in line with applicable privacy regulations.

4. Cookies and Online Advertising

Cookies on our Site fall into a few broad categories — essential, performance/analytics, and advertising. You remain in control through your browser settings and can refuse or delete them at any time, though switching off certain cookies may degrade parts of the Site. Full detail is in our Cookies Policy.

5. How Long We Keep Your Data

Personal information is held only for as long as it serves a legitimate purpose — providing services to you, satisfying legal or accounting record-keeping requirements, resolving disputes, and enforcing our agreements. Once that purpose is exhausted, the data is deleted or anonymised.

6. Your Rights Over Your Data

Depending on the laws of the state in which you reside, you may have the right to:

Know what personal information we hold about you and receive a copy of it
Ask us to correct inaccurate or incomplete records
Request deletion of your data, subject to legal exceptions
Opt out of marketing emails at any time, via the unsubscribe link in any email or by contacting us directly

To exercise any of these, contact us using the details below.

7. Keeping Your Data Safe

We use a combination of technical and organisational measures designed to shield personal information against unauthorised access, alteration, disclosure, and loss. No online platform can guarantee total security, and we cannot promise that information transmitted over the internet will be entirely free from risk.

8. Links to External Sites

Our Site may include links to websites operated by other companies. Once you click through, you leave the Atelier Petit environment, and we have no influence over the privacy practices or content of those sites. We recommend reviewing the privacy notice of any third-party site before sharing your information there.

9. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in our practices, services, or relevant legislation. Any revised version will be published on this page alongside a fresh effective date.